FAQ's

Have a question? We have an answer!

 

Candy Questions

How big are the packages of bulk candy?

Candy by nature is a heavy product. The size of the package depends on the product itself as items can vary in size. For visual purposes, a 5-pound bag of gummy bears may fit inside a 2-Liter soda bottle, whereas a 10-pound box of jelly beans may also fit in the same-sized container.

 

I'm having a fabulous candy buffet at my wedding. How far in advance should I purchase my candy?

We would recommend that at a minimum you place an order with our company at least 3 to 4 weeks in advance of a special occasion to ensure:

  • The product is available for shipment.

  • There is enough lead time to process your order.

  • The package arrives on time for your event.

  • The one month period allows for UPS or FedEx mistakes such as losing your package in transit.

  • It also allows you time to order more candy if your initial quantity estimates are off.

  • You don’t have to pay expedited shipping costs.

 

Most of our candy products do have a shelf life of 3-6 months, so ordering and receiving your candy one month in advance will still ensure fresh, edible candy if stored properly.

 

You can also learn more about candy buffets by checking out our Candy Buffet Tips and Tricks.



The package is more candy than I want. Can I order a smaller amount?

Shop around our website as we do offer many of our candies in different pack sizes. If you see an item in only one size, we can only ship that size. It is one way we keep our prices low. All candy is shipped just the way we receive it from the manufacturer- we can't break open cases. 

Will you send me a sample before I buy?

Unfortunately, we currently do not offer samples of our candy products. You would need to contact the manufacturer of a certain candy to obtain samples.

What is the shelf life of candy?

Please visit this page for more information. 

Do you have Kosher candy?

We do offer an assortment of Kosher candy products. We try to consistently update our products to ensure their accuracy especially in terms of it being kosher. We have double-checked each and every item that makes it into our kosher category, but, from time-to-time, manufacturers may change the status of their products without notice. We cannot be held responsible for any inaccuracies in these terms. For more information regarding the kosher status of a product, feel free to contact a customer service representative and we’ll be glad to do some research for you.

I want to create a candy buffet for a party with 200 guests. How much candy and what types of candy should I order?

Please visit our Candy Buffet Builder and read our Tips & Tricks for useful information on what type of candy and how much candy to order for your special event. Get inspired by our candy buffet photo galleries, then dive into the Buffet Builder and shop candy by Color, Type, and Occasion to create your own custom candy buffet.

Is it possible to get ingredient/ food allergy information before ordering? We're planning on doing a candy buffet for a child's birthday with severe food allergies.

RoyalCandyCompany is not the manufacturer of any of the products on our website, so we would not be able to provide you with any specific ingredient or allergen information. We would suggest that you contact the manufacturer directly to get the most reliable and up-to-date information. If you have any questions regarding specific candies and their manufacturers, feel free to Contact Us first for help! 

What is the most popular candy sold at RoyalCandyCompany.com?

We have a number of top-selling items, due simply to the wide variety of candy for different holidays, seasons, and special occasions. Thus, best sellers often vary from month to month. But if you want to check out what's hot at the moment, you can always take a peek at the Top Sellers tab on our homepage! 

When an item says out of stock, how long does it take to be in stock?

To make sure our candy stays as fresh as possible, we don’t overcrowd our warehouse with extra products. Because of this, however, sometimes our candies will run out of stock. When that happens, the arrival date of new sweets is dependent upon many factors. Some candies will be on order the second they’re running low, so those might be back in stock in a matter of days. Other candies are seasonal and are only available at certain times of the year. In these cases, it may take months. In some instances, extenuating circumstances may have prevented a candy from being produced a certain year, or the candy may have been discontinued by the manufacturer. Permanent discontinuations are typically marked as such on the product page. In short, there’s no exact time frame in which you can expect a product to return to our warehouse, so if you have specific questions, feel free to contact Customer Care for more information.

What happens if the item I purchased is out of stock?

In the unlikely case an item is out of stock, RoyalCandyCompany.com will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item. In many cases we carry "like items," which are very similar items, but manufactured by different companies. We will also make you aware of these options. If you would like to be placed on the waiting list, you may do so directly on the product page. When the item comes back in stock, we will notify you to reorder the item.

 

The candy that was delivered does not taste the same as the candy I purchase at the store.

There may be several reasons why the product may taste or look different than the candy you purchased at the store.

If Appearance: The product that you ordered may be manufacture by a different company- the products may have slight differences in ingredients and how they were made. For example, you might think there is only one company that produces a gummy bear, but on Candy.com, we have over 15 different manufacturers of gummi bears. Please double-check that the product you are purchasing is manufactured by the same company.

If Texture: Some variances in texture may be due to the temperature of the product. For example, a gummy that was just delivered to a cold location, may be harder in texture than a gummy that has been stored in room temperature for at least 24 hours. HINT: Try to leave the product properly sealed at room temperature for a day or so, this will allow the product to rest correctly and will have that delicious taste and feel you have grown to love. Caramels fall into this category. 

My candy showed up in the mail, but it’s hard as a rock! I didn’t order hard candy… what gives?

Certain candies (such as chocolates, gummies, and caramels) are capable of freezing during the shipping process, so during cold weather months, they may do just that! Remember, any candies marked "meltable" are also susceptible to chilly temperatures. So if your candy happens to arrive a little harder than you expected, just set it out in a room temperature environment and allow it time to thaw. Note: It may take up to 48 hours for candy to return to normal, but rest assured that its quality has in no way been compromised! 

Do you have gluten-free candy?

We sure do! But keep in mind a few notes about our gluten-free items:

1. Not all gluten free items are marked as such, but they have been certified as such by the manufacturer.

2. We do our best to classify these items as gluten-free based on the information we receive from the manufacturers of each product.

3. Most products marketed as "gluten-free" still contain a tiny bit of gluten ... some more than others. People with celiac disease and gluten sensitivity can have very different reactions (or no reaction at all) to these trace amounts of gluten in our foods. 

Do you have a storefront I can visit to browse your full selection of products?

Although we do not have a physical location where customers can come to view or pick up products, all of our products are conveniently accessible at the RoyalCandyCompany.com website. Our website offers more than 26,000 products with high-quality pictures, sizes, prices, and descriptions. We also offer highly competitive shipping rates for our customers. If there are any details for a product that you need further information, please contact our friendly customer service staff at support@royalcandycompany.com 

Do you have a store location where I can browse and shop?

Currently, we don't have a showroom. So, while we don't like to say that we're not open to the public (after all, we love our customers), we currently don't have a place for you to come and browse around. Also, you could possibly be crushed by a forklift in our warehouse! (-:

 

Can you send me a catalogue to view?

As we are trying to be a green company, we have decided not to print a catalogue. If we were to print a catalog, it would be thicker than a telephone book. Every day we increase the selection of sweet products and want our customers to have all of the most updated information when they purchase at RoyalCandyCompany.com. All of our products are located on our use-friendly website. Guests are encouraged to customize the view through categories and colors to find that perfect candy for their needs. Our customer service representatives are also available to assist you with any questions or concerns you may have and will also be able to give recommendations on other similar items.




Shipping Questions

How much does shipping cost?

Shipping costs are based on a variety of factors including product weight and the destination of the package. Through our partnership with UPS & USPS, we have negotiated competitive rates and we pass our savings to you.

To obtain a shipping quote, please add all of candy products you are looking to purchase into your RoyalCandyCompany.com Shopping Cart. Within the basket, there is a box for which you can input your ship-to zip code to obtain shipping quotes for all available shipping methods.

 

You can learn more about shipping on our shipping page here.

 

Why is shipping more expensive than the items I am purchasing?

Though RoyalCandyCompany.com passes all of the savings directly to the customer, shipping at sometimes seems expensive. Shipping costs for any carrier rely heavily on three factors: the weight of the box (the heavier the package, the more expensive the cost), the destination of the package (the further away from the East Coast to ship, the more expensive the cost), and the speed of the service (the faster to deliver the package, the more expensive it may be).



Can you ship to POBOX or APO addresses?

At the moment, UPS requires a physical address to make a delivery. No deliveries will be made to POBOX or APO addresses.

 

Can RoyalCandyCompany.com ship to locations outside the United States?

No, RoyalCandyCompany.com is working on this to give people from around the world the opportunity to purchase our products. We'll make an announcement when we implement this service.

 

Does RoyalCandyCompany.com ship to Canada?

Yes, we do.  Shipping to Canada costs more and takes longer. We are located in Mt. Laurel, NJ USA

Shipping costs do NOT include brokerage fees or Canadian duties, tariffs and taxes that will be charged on delivery (COD) by UPS. You will have to pay these additional fees directly to UPS upon receiving your order.

 

How do I know chocolates and other heat-sensitive candies won't melt in transit during warm weather, especially summer?

Unfortunately, we cannot guarantee that certain candies will not melt, BUT we do our utmost to safeguard against it. Most importantly, choose an expedited shipping method ("3 to 4 Business Days" or "2 Business Days") and not ground. We does offer a 1 time fee of $10.00 for your entire order for Ice Packs and insulated packaging. Unfortunately, ice packs only last approximately 24 hours, so they cannot fully prevent heat exposure. Additionally, we only ship orders containing meltables on Mondays, Tuesdays, and Wednesdays during warm weather to ensure that your candy will not be stuck in a hot UPS  hub over the weekend (defeating the purpose of you paying extra for expedited shipping!). Remember, we do not refund for products melted during transit, so consider ordering candies that are not as heat-sensitive during times of warm weather. Learn more about summer shipping here.

Also, we do not recommend that you store chocolate or gummies in the refrigerator or freezer. Doing some may cause chocolates to develop a thin white film on the outside (called blooming). During the defrosting process, chocolate and gummies will begin to sweat and will also affect the aesthetic appearances of the candies. Although it will still taste good, it may not look too appealing.

 

I just placed my order. When should I expect my candy?

Short answer: two weeks is the general rule of thumb for ground shipments. Long (but more accurate) answer: RoyalCandyCompany.com reserves up to 2 business days to get your order together. After that, UPS and USPS won't guarantee any set amount of time for ground shipment. Usually, though, they get anywhere in the US in 1-5- business days. SO, you should plan for your candy to come in 7-10 business days, or about two weeks.

 

Where do I include delivery instructions for UPS or USPS?

We often get requests to deliver before a certain time, leave the package in the garage, leave the package with a neighbor, etc. Right now, we aren't able to pass on your instructions to UPS or USPS. You can give delivery instructions that will stay in UPS's files- just call 1-800-PICK-UPS. Otherwise, we'd suggest leaving a note on the door.

 

Can I pick up my candy order myself at your warehouse?

Currently, we don't have help up service at our warehouse.  So, while we don't like to say that we're not open to the public (after all, we love our customers), we currently don't have a place for you to come and browse around. Also, you could possibly be crushed by a forklift in our warehouse! (-:

 

Ordering Questions

Do I need to create an account?

Although you can checkout as a guest and not set up an account, we highly recommend that you do. The benefits of creating an account are:

Access to previous orders.

Share your purchases with friends through Facebook and Twitter.

Obtain tracking information on shipments.

 

I forgot my password.

It’s okay. If you are unable to log into your account, please follow the go to the My Accounts page on RoyalCandyCompany.com and select “Forgot Your Password”. Follow the prompts to reset your password. If you are still unable to access your account, please contact customer service at support@royalcandycompany.com during business hours for assistance.

 

Can I place an order over the phone or are you internet only?

Many of our guests find the checkout process on RoyalCandyCompany.com to be simplistic and easy to use; and place orders at their convenience through our automated and secure processors. But for those who prefer to place an order by phone, we can help! Please contact a customer service representative during business hours Monday-Friday 9:00am-5:00pm EST at support@royalcandycompany.com for assistance on placing your order.

I have questions regarding items on the website; can I speak with a specialist?

All of our customer service representatives have gone through extensive training to learn everything they can about candy, snacks and sweets. If you have any questions, we’ll have that answers! From pieces per pound to allergen statements, the Candy.com customer service representative will direct you where to find the information and help you clarify any concerns you may have. Our representatives can be reached during business hours Monday-Friday 9:00am-5:00pm ET by email at sales@royalcandycompany.com or by LiveChat.

 

Is there a minimum order that I need to place?

There is no minimum to place an order on RoaylCandyCompany.com. You have the freedom, to order as little or as much as your sweet tooth desires.

 

Is the confidential information I provide RoyalCandyCompany.com secure? Do you sell my information to anyone?

We want loyal customers such as yourself and thus we would never sell your information nor would we ever consider giving your information away. We take all necessary precautions to ensure that all confidential information is transmitted through secure processors. The RoyalCandyComapny.com website is confirmed secure by VeriSign .



Why do I need to supply my telephone number and email address?

Your contact phone number and email address are both important to RoyalCandyCompany.com for two primary reasons. If there are any questions regarding your order, we may need to contact you by phone or email. In addition, your phone number is required by UPS/USPS in case they have any questions regarding the delivery of your package.

Please check your spam email folder to confirm that RoyalCandyCompany.com correspondences do not get lost in the mix. RoyalCandyCompany.com does not sell your email address to any other companies and will not send you junk or spam mail. If you feel that you no longer wish to receive emails from Candy.com, you may remove yourself from the correspondences by clicking the unsubscribe link or emailing customer service.



I see two charges on my credit card, but I only placed one order. Help!

If your order was placed using a major credit card, the bank may require authorization of the actual charge amount. Once the payment has been cleared through the banking system, the pending transaction should clear your account and only one charge should appear. If you have any questions regarding the charges on your account, please contact your banking institution immediately.



How do I get a coupon code?

Please register for the RoyalCandyCompany.com Newsletter. Members that are registered for the RoyalCandyCompany.com Newsletters may periodically receive coupons and promotional information. Also follow us on Facebook and Twitter as we post discount codes for our fans. Once you have the coupon code, enter the code at checkout to receive a discount on your order.

 

Can I pick up my order instead of paying for shipping?

Currently, we don't have help up service at our warehouse.  So, while we don't like to say that we're not open to the public (after all, we love our customers), we currently don't have a place for you to come and browse around. Also, you could possibly be crushed by a forklift in our warehouse! (-:

 

I work for an organization that requires purchase orders to be created before payment is issued for my order. Can you accept purchase orders?

At RoyalCandyCompany.com, we understand there may be some hoop you need to jump through to purchase candy for your event. In the case a purchase order needs to be submitted, please contact customer service during business hour to obtain the correct procedure to order. Please note that although we are able to accept the purchase order to create the order, items will not be processed or shipped until payment is received and cleared through the financial institution.



Problems?

I just placed an order, but I need to cancel it.

We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If it has already been been shipped, the customer will assume all responsibility to return the duplicate shipment back to RoyalCandyCompany.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.

 

I placed a duplicate order, I only need one.

Please contact customer service as soon as possible. A duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to RoyalCandyCompany.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.

 

I am missing candy from my order.

Large quantity orders are typically shipped in several boxes, so you may also want to confirm that you have received all related shipments from the carrier. (You can track the status of your shipment using the tracking numbers emailed to your registered account). Also items may be repacked in protective bags, please be sure to open to check for candy. After confirming all of the information, if you believe that you are still missing items from your order, please contact customer service immediately – a friendly staff member will be able to assist you. Any reshipments of products will be processed using the same shipping method as the original order.



I received the wrong candy.

Please make sure you have checked the original email order confirmation to verify the products that you had purchased. After confirming all of the information, if you believe the wrong product was still shipped, please contact customer service immediately – a friendly staff member will be able to assist you with returning the incorrect item at no extra cost to you and having a reshipment of the corrected item. Any reshipments of products will be processed using the same shipping method as the original order. Claims must be made within 72 hours of delivery of package. Please do not open or consume the incorrect item as this may invalid any claims being made.

 

The color of the item I received doesn’t match the picture online.

Okay, let’s double check the item you received against the invoice for your purchase first. If the item purchase is the same item then this might be a match color variance (for example, if you purchased pink gummies and received a package of a lighter shade of pink gummies). Because manufacturers produce candies in large batches, the color of the finished product may appear slightly different from one batch to another. Additionally, you may want to look at the item on a different computer monitor to confirm appearance as monitor settings may alter the color of the picture being viewed. If the color appears to be extremely different than the represented item on RoyalCandyCompany.com, please contact a customer service representative for assistance. Please do not open or consume the product if you believe the product is incorrect – items without the original manufacturer's seal will be void of any claim.

 

I want to make a return/exchange.

As part of our 100% satisfaction guarantee, we want you to be completely happy with your purchase. For any reason you are unsatisfied and would like to make a return or exchange, please contact customer service within 72 hours of delivery of your candy.


I selected an expedited shipping method and my order didn’t arrive on time.

Before placing your order, we request that you please contact customer service to confirm shipping and estimated delivery dates for your order. As the dates provided are only estimates, Additionally, RoyalCandyCompany.com cannot be held responsible for delays in delivery that are outside out of direct control (for example, hurricanes, snow storms, traffic, etc). Please plan accordingly to ensure that your order is delivered in time.

 

My chocolate melted.

Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of package.

 

The tracking number says the package was delivered, but I can’t find it. Help!

Please check all surrounding doors at your location, sometimes the carrier leaves it at the door they think is the appropriate location. Sometimes, the carrier may also leave the package at the front desk of a building. If you are still unable to location your delivery, please have your tracking number handy and call UPS (1-800-742-5877). A UPS representative will be able to speak with the delivery driver to inquiry where the package was left.

 

How do I reset my password?

If you have forgotten your password and are not able to login, simply click the "Forgot your password?" link beneath the purple "Login" button on the login page. You will be prompted to enter your email address, and shortly thereafter you should receive an email containing your old password. After logging in, you will be required to reset your password.

 

Remember, you can also change your Username and Password at any time by clicking on the "Change Password" link after logging in.



Why should I buy from RoyalCandyCompany.com?

We understand you have many choices when selecting a resource for your bulk candy and party supply purchases, and we appreciate that you're considering RoyalCandyCompany.com. Since opening our business in 1990, we've been dedicated to providing customers the best and widest selection of traditional, seasonal, nostalgic, and bulk candies. Chances are, you'll find exactly what you're looking for right here!

Here are few reasons to shop with RoyalCandyCompany.com:

  • Easy-to-Use Website: Shop our entire inventory by Color, Flavor, Occasion, Brand and Candy Type.

  • Clear Product Photographs: View product packaging and detailed images of individual items.

  • Thorough Product Descriptions: Read comprehensive information for each item, including color, flavor, texture, size, weight, unit price, and more.

  • Fast and Easy Checkout: Save your account information to make ordering even quicker.

  • Climate-Controlled Warehouse: Our facilities are designed to keep the entire candy inventory in top condition.

  • First-Class Inventory Control: Our system is highly monitored to ensure candy freshness at all times.

  • Experienced Call Center Representatives: Our highly trained staff members are available Monday-Friday from 9am-5pm EST to answer your specific candy questions, so you have the most accurate information when you're ready to make your purchase.

We hope you'll choose RoyalCandyCompany.com for all your candy and party supply needs!






Website Security Test